National 911 Profile Database

Press Release National 911 Profile Database

Contact:  Laurie Flaherty




Gathering Useful Information About 911 Systems






(Washington, D.C.) September 5, 14– Nationwide collection of statistics about 911 systems is key to ensuring the development of optimal 911 services and the implementation of Next Generation 911 (NG911). With a more complete picture of 911 services nationwide, States will have access to important data to help educate local legislators, make system modifications and demonstrate the value of 911 to local governments, first responders and the community.


 The National 911 Program has announced the National 911 Profile Database is open and accepting 911 system data for 2013. In cooperation with the National Association of State 911 Administrators (NASNA), the Program encourages states to voluntarily share information about a number of data points, including the number of 911 calls received, 911 fees and progress toward implementing NG911. The data collection process is underway through mid-September and a data analysis report will be available by the end of the calendar year.


“Nearly three-quarters of the nations state administrators are working to collect and share state data through the 911 Profile Database,” said Laurie Flaherty, National 911 Program Coordinator. “Real data will provide the 911 community with ammunition to make the case for the needs of 911 systems locally and nationally. 


“The last time data was collected, more than half of the states submitted information and this year we are seeing even more participation,“ she continued.


A report aggregating and analyzing all data submitted by the states –– expected to be available by the end of 2014 –– provides information that can be used to compare activities among States with similar 911 systems and to modify existing 911 programs based on otherssuccessful models.  Financial information collected may also help provide a clearer picture of how much it costs to provide 911 services.


These statistics about 911 systems can also be used to help 911 administrators answer questions about how one state compares with others and to demonstrate the value of their states program. Access to both the individual state and national aggregate data may provide information that can be utilized to generate more support for 911 services from state and local leadership.


Data from the National 911 Profile Database will also be combined with the National Emergency Number Associations (NENA) state data on Enhanced 911 deployment and NG911 planning and transition.  This effort will bring together two of the most accurate 911 system data sources to help provide the most current view of 911 services nationwide. The combination report is expected to be available in early 2015.


More information on the National 911 Profile Database can be found at here.


About The National 911 Program

The National 911 Program provides federal leadership to support and promote optimal 911 services.  It was created by Congress to provide information to improve the 911 system and to coordinate information sharing and activities among federal agencies and the 911 community.   The Program fulfills its mission by developing and distributing a variety of tools and resources for the nations 911 stakeholders.  The National 911 Program is housed within the Office of Emergency Medical Services at the National Highway Traffic Safety Administration – part of the U.S. Department of Transportation.




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NASNA and the National 911 Profile Database

You are about to be linked to the National 911 Profile Database, a service of the National 911 Program.  Within the next two months, you will receive information from the Program’s contractor Booz Allen Hamilton about improvements made to the Profile Database data collection process and the 2013 data collection initiative. 

With a goal of delivering a 2013 data report by the end of 2014, data collection efforts will kick off at the end of July with webinars to provide information and training to NASNA members and other state administrators.  These webinars will identify the best practices for using the online data-sharing tool and answer any data or logistical questions.  Data collection is scheduled to begin in August. 

The benefits of participation are many, and include the ability for us individually and as an association to provide a more accurate picture of important national trends relating to funding, the number of 911 calls, and NG911 planning and deployment activities.  This sort of information is valuable not only to us as individual state 911 programs, but also to policy makers, legislators, other state agencies involved in emergency communications, and those who are in a position to be our allies in getting us the attention and resources we need.

The NASNA executive board and I hope you will participate as fully and enthusiastically as you are able!

If you have questions, feel free to reach out to Andrea Kiernan who supports the National 911 Program at  You may also contact me at, or NASNA’s office number (844) 381-3635.

Dear State Designee,


The National 911 Profile Database is an online data collection system comprised of two components:  Baseline Data and Progress Benchmarks.

  • Baseline Data reflect the current status and nature of 9-1-1 operations from state to state.  These data elements are largely  descriptive in nature, are intended to provide a general demographic view of existing 9-1-1 services across the country.

  • Progress Benchmarks reflect the status of state efforts to implement advanced Next Generation 9-1-1 (NG9-1-1) systems and capabilities. These data elements are largely implementation or deployment benchmarks against which progress can be measured.

As your state’s designee for data submission to the National 911 Profile Database, you are invited to participate in a training webinar hosted by the National 911 Program.  This webinar will provide an overview of the National 911 Profile Database, the timeline outlining roles and responsibilities of both the National 911 Program and State designees, and a live demonstration on how to:

  • Access the site and log-in to your account,

  • Update “State Information” using the “Edit State Information” icon,

  • Access the Data Dictionary,

  • Access the printable survey tool,

  • Insert and save data, and

  • Log out.


    As prerequisite for the webinar, please ensure you have created an account with the 911 Resource Center.  If you have not yet created an account, follow the instructions below:



To register for the webinar, please click on the link below that best works for your schedule:


If you are unable to attend a webinar, please reach to Colby Rachfal ( or Andrea Kiernan ( to request a recorded version.  In addition, we are here to help during the data collection and input process.  If you know your state will require some assistance (e.g. with aggregation of data from local jurisdictions), please reach out to us to schedule some time to discuss. 


Please just let us know if you have questions or need additional information.  We look forward to working with you to ensure a successful 2013 data collection!