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Georgia Emergency Management shares COVID-19 Information with its Public Safety Community

posted Mar 6, 2020, 8:19 AM by IT Admin   [ updated Mar 6, 2020, 8:51 AM ]
March 6, 2020 - Georgia Emergency Management shares COVID-19 Information and has made it available to others through the NASNA website here:            

In partnership with the Georgia Office of EMS and Trauma, we are asking that all PSAPs please continue to monitor the CDC’s website regarding 911 and EMS guidelines concerning COVID-19. This information can be found here. The CDC also has guidance on evaluating and reporting persons under investigation here.

 

You and your communications officers are encouraged to ask COVID-19 related questions (defined by CDC) when COVID-19 may be suspected and relay the information to EMS, fire, and law enforcement personnel responding prior to arrival.

 

In addition to asking COVID-19 related questions, there are three specific situations where, if applicable, in your situation that you examine processes related to the flow of information.

 

Situation 1: Law enforcement and/or fire personnel are dispatched to assist EMS from a single PSAP.

  • In this situation, please evaluate the processes used to share information between the communications officers assigned to each discipline, making sure that each of the responders receives the information prior to arrival.

 

Situation 2: The PSAP receives the initial call then transfers that call to a secondary PSAP/dispatch center to communicate directly with the 911 caller.

  • An example of this would be, when a privately owned EMS agency is responsible for 911 calls within your jurisdiction. After the initial screening of the call at the 911 center, the call is transferred to the EMS service’s dispatch center. In this situation, it is imperative that the dispatch center has a process to relay pertinent information they are able to obtain from the caller back to the 911 Center for dissemination to responding fire and law enforcement personnel.

 

Situation 3: The PSAP receives the initial call, and then notifies a secondary PSAP/dispatch center of the need for an ambulance to be dispatched.

  • An example of this would be, when an EMS agency is responsible for 911 calls within your jurisdiction and has their own dispatch center, but they do not communicate directly with the 911 caller. In this situation, it is imperative that the PSAP has a process in place to relay pertinent information they are able to obtain from the caller to the secondary dispatch center for dissemination to responding EMS personnel.

 

Attached is the International Academy of Emergency Dispatch’s Emerging Infectious Disease Surveillance Tool as a resource.

 

If you have any additional questions regarding COVID-19, please contact your Regional EMS Director.

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IT Admin,
Mar 6, 2020, 8:19 AM
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