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NASNA, NENA and iCERT Develop Guidance for PSAPs and Supplemental Data Providers

posted Mar 29, 2019, 5:36 AM by IT Admin   [ updated Mar 29, 2019, 5:40 AM ]
Recommended Best Practices for Supplemental 911 Location Data
Just Released
New resource developed by NASNA, NENA and iCERT offers guidance for PSAPs and data providers 
A 911 caller's location is generally considered to be the most critical piece of information required to quickly dispatch responders. More than 70% of calls originate on a wireless network, but require additional time spent by entities or technology to verify the location data before it is sent to the Public Safety Answering Point (PSAP).
The National Association of State 911 Administrators (NASNA), National Emergency Number Association (NENA) and Industry 

Council for Emergency Response Technologies (iCERT), with support from the National 911 Program, released recommended best practices for the use of supplemental 911 location data in the PSAP. Designed for use by both PSAPs and supplemental location data providers as they implement supplemental data solutions, the Best Practices will assist in safely and efficiently incorporating supplemental data into the 911 call flow. 
"Caller technology evolves quickly, and is becoming an increasingly important component of public safety when it comes to quickly and accurately locating 911 callers," says National 911 Program Coordinator Laurie Flaherty. "We hope this resource helps pave the way for continued improvement in caller location accuracy and communication with first responders. Our commitment is to bring 911 into the 21st century, and this is an important step."

The Recommended Best Practices for Supplemental 9-1-1 Location Data is available here. Questions about the National Association of State 911 Administrators can be sent to director@nasna911.org