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NASNA, NENA and iCERT Develop Guidance for PSAPs and Supplemental Data Providers

posted Mar 29, 2019, 5:36 AM by IT Admin   [ updated Mar 29, 2019, 5:40 AM ]

Recommended Best Practices for Supplemental 911 Location Data
Just Released
New resource developed by NASNA, NENA and iCERT offers guidance for PSAPs and data providers 
A 911 caller's location is generally considered to be the most critical piece of information required to quickly dispatch responders. More than 70% of calls originate on a wireless network, but require additional time spent by entities or technology to verify the location data before it is sent to the Public Safety Answering Point (PSAP).
The National Association of State 911 Administrators (NASNA), National Emergency Number Association (NENA) and Industry 

Council for Emergency Response Technologies (iCERT), with support from the National 911 Program, released recommended best practices for the use of supplemental 911 location data in the PSAP. Designed for use by both PSAPs and supplemental location data providers as they implement supplemental data solutions, the Best Practices will assist in safely and efficiently incorporating supplemental data into the 911 call flow. 
"Caller technology evolves quickly, and is becoming an increasingly important component of public safety when it comes to quickly and accurately locating 911 callers," says National 911 Program Coordinator Laurie Flaherty. "We hope this resource helps pave the way for continued improvement in caller location accuracy and communication with first responders. Our commitment is to bring 911 into the 21st century, and this is an important step."

The Recommended Best Practices for Supplemental 9-1-1 Location Data is available here. Questions about the National Association of State 911 Administrators can be sent to director@nasna911.org

NASNA Seeks Executive Director

posted Mar 8, 2019, 6:27 AM by IT Admin   [ updated Mar 8, 2019, 12:01 PM ]

Evelyn Bailey, NASNA's first executive director, will be retiring at the end of September 2019. At this time, NASNA's executive board seeks a successor executive director for the services she and her subcontractors provided. Preference will be given to current and former state 911 administrators. 

Key Deadlines:
  • All inquiries, letters of intent and sealed proposals must be directed to: “NASNA Proposal” c/o Maria Jacques, President Email: maria.jacques@maine.gov 
  • Friday, 15 March 2019: All questions must be submitted by noon Eastern Time. Questions submitted later than this deadline may not be considered.
  • Friday, 15 March 2019: A letter of intent to bid must be submitted by noon Eastern Time. 
  • Wednesday, 20 March 2019: A summary of questions with answers will be sent to all vendors who submitted a letter of intent.
  • Tuesday, 30 April 2019: Proposals are due to the email address provided above.
The RFP may be downloaded here.

Improved 911 Outage Notification Reporting Structure

posted May 17, 2018, 11:15 AM by IT Admin   [ updated May 17, 2018, 11:16 AM ]

NASNA, NENA and APCO Join CTIA in Announcing an Improved 911 Outage Notification Reporting Structure.

The National Association of State 911 Administrators Elects New Executive Board

posted Jun 20, 2017, 7:06 AM by IT Admin   [ updated Mar 8, 2019, 6:37 AM ]

NASNA elected an executive board at its annual meeting in San Antonio, Texas, on June 3rd. 

NASNA’s new president is Maria Jacques, ENP, director of the state of Maine Emergency Services Communication Bureau.

Maria has spent her entire career in public safety, the last 21 years in 911. In 1996, she was as one of three people hired to implement a statewide Enhanced 911 (E911) system in Maine, which was completed in 2001. In 2008, she was appointed Director of the Maine Emergency Services Communication Bureau and charged with planning for and migrating the E911 system to Next Generation 911 (NG911). In 2011, Maine released an RFP to replace its aging E911 system with a NENA i3 compliant system, and by the end of July 2014 had implemented a statewide NG911 system, utilizing geospatial routing and delivering all 911 calls as IP to the state’s 26 PSAPs.

 Regarding her election to be NASNA’s president, she said, “NASNA’s presence and voice has grown stronger in recent years.  No other 911 association has the ‘state’ perspective which is so very important in the formulation of policy. As we continue the drive toward Next Generation 911, that voice will become increasingly important.” She concluded, “I look forward to being part of it.” 

NASNA’s new Vice President-Treasurer is Kelli Merriweather, executive director of the Texas Commission on State Emergency Communications (CSEC), a position she has held since 2011. She held several positions at CSEC during the 16 years prior to becoming its executive director.   

 “Our philosophy at the agency is to approach every opportunity through collaboration and open communication with all of our 911 stakeholders,” she said. “I think a great deal of this success is attributable to this philosophy, and I bring this same philosophy and approach to the position of NASNA’s VP-Treasurer.”

Harriet Miller-Brown is NASNA’s new secretary and the State 911 Administrator for Michigan. She has an extensive background in public safety communications policy, 911 management, and facility implementation. Ms. Miller-Brown began her career as a dispatcher in 1988 in a one-seat communications room at a sheriff’s department in Northwestern Michigan. She moved through the ranks to become the 911 director for countywide 911 system in Southwestern Michigan in 1994. In 2004, she became Michigan’s state 911 administrator. Ms. Miller-Brown served as NASNA’s secretary from 2008 until 2013, when she was elected president. She held that office until last week. The secretary’s duties were expanded recently to include event planning, and she enthusiastically accepted the nomination to take on that new role.

 Miller-Brown observed, “Over the past four years NASNA has established a more robust presence and has participated more actively in things that matter to the members. I look forward to continuing to serve on NASNA’s executive board in this new role and to help continue our forward momentum.”

Ms. Miller-Brown holds an associate’s degree in law enforcement from Northwestern Michigan College, a bachelor’s degree in criminal justice from Western Michigan University, and a law degree from Thomas Cooley Law School.

NASNA Releases New Paper on Optimizing 911 Surcharge Revenues

posted Dec 12, 2016, 6:15 AM by IT Admin

New paper outlines how states can optimize revenue from traditional surcharges.

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