911 Resources and Info on COVID-19 

CDC Issues Interim COVID-19 Guidance For EMS PSAPs

The Centers for Disease Control have published guidance for PSAPs with regard to handling inquiries and responding to patients with suspected COVID-19 symptoms, and for keeping first responders safe.

The need for PSAPs to adopt and implement interrogation and pre-arrival instructions is decided based on information provided by local, state, and federal public health authorities. State and local EMS authorities may authorize PSAPs and other emergency call centers to use modified caller queries about COVID-19 when they consider the risks to be elevated in their community.


------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
CDC's Guidance for your keeping home/workplace/school safe:

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
IAED COVID-19 Dispatch Protocol Card

The International Academies of Emergency Dispatch has made available a new dispatch protocol tool for COVID-19 coronavirus screening. The tool is available through the link below: 


------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
NENA Coronavirus (CODIVD-19) Resources 

This link contains a list of Coronavirus (COVID-19) resources  for NENA members. chapters, and the greater 911 community. Information on this page will be updated as new materials become available. 


------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
APCO Coronavirus (CODIVD-19) Resources for Emergency Communications Centers 

This link is dedicated to aiding to learning more about COVID-19 and how agencies can prepare.  APCO posts new information as it becomes available.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Cybersecurity and Infrastructure Security Agency (CISA) Information

CISA has been monitoring the evolving Coronavirus, also known as COVID-19 situation closely. Please use the link below to find Information on keeping your  systems safe during the COVID-19 pandemic. 

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

US Department of Homeland Security - Federal Emergency Management Agency

https://www.fema.gov/Coronavirus-Rumor-Control

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Need samples of other PSAPs Continuity of Operation Plans (COOPs) or other response SOPs and info?


------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Please visit the CDC’s Webpage for comprehensive and updated information on the COVID-19 coronavirus at https://www.cdc.gov/coronavirus/2019-nCoV/index.html   



---------------------------------------------------------------------------------------------------------------------------------------------------------------

https://www.nga.org/coronavirus/


--------------------------------------------------------------------------------------------------------------------------------------------------------------
Other tools and information


NCSL 911 Legislative Tracking Database Link - Use this link to access the searchable tracking database for state 911 legislation.




2019 Key 911 Legislation - Use this link to access the the most recent database for key state 911 legislation.


National 911 Progress Report 



Text to 911 Resources
Here are some links to information and additional resources related to implementing text-to-911